This can occur because the Exchange mailbox is unavailable or because the photo is stored in Active Directory and is inaccessible to external contacts. Issue 2 occurs when the photo is inaccessible to the contact.The user's Exchange mailbox is unavailable.The photo doesn't meet the size or type requirements.Issue 1 usually occurs when one of the following conditions is true:.These issues may occur for one of the following reasons: Or, if users are logged in to Lync 2013, and if photos for certain contacts aren't high resolution, you should make sure that the contacts have an Exchange 2013 mailbox and have a high-resolution photo uploaded. If users are logged in to Lync 2010, the standard-definition photos are displayed instead of high-resolution versions. High-definition photos are displayed only in Lync 2013 and the Microsoft Lync Web App. Only users within the same organization are expected to be able to retrieve photos in Skype for Business Online. In this case, the photos aren't available to external contacts because the photos are stored in the local Active Directory Domain Services (AD DS).Īn external contact won't be able to retrieve photos from a local source. If external contacts report that they can't view your contact photos, make sure that the photos aren't published in Active Directory by using the thumbnailPhoto attribute.
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For more information about how to upload a photo from Lync 2010 or Lync 2013, go to the following Microsoft website:Ĭhange your picture in Lync Resolution for Issue 2 Depending on which version of Exchange mailbox the user has, there are different upload options. To resolve issue 1, upload a photo from the Office 365 portal.
Issue 2: Other contacts can't see your photo.Issue 1: You can't view your own contact photo in Lync 2010 or Lync 2013.When you connect to Skype for Business Online (formerly Lync Online), you may experience the following issues:
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